Open Parachute Ltd
Privacy Policy

This Privacy Policy applies to any user or visitor of Open Parachute, Ltd.’s (“Open Parachute,” “we,” “us” or “our”) who uses our online services (“Services”) in connection with our website at learn.openparachuteschools.com (the “Site”). We take your privacy seriously. This Privacy Policy describes our policies and practices regarding the collection, use and disclosure of personal information, and describes individual’s privacy rights. “Personal information” means information about an identifiable individual.

PLEASE READ THIS POLICY CAREFULLY. If you do not agree with the provisions of this Privacy Policy, please do not use our Site or our Services. By accessing or using this Site or our Services, you agree to the terms of this Privacy Policy.

Our Services may be purchased and used by providers of educational services, such as schools, school districts, or teachers (collectively referred to as “Schools“) solely for internal educational purposes.

Open Parachute collects, uses and discloses School personal information as described in this Policy. Any personal information of students, parents or other end users of the Services is collected, used or disclosed on behalf of a School, and it is the School’s responsibility to ensure appropriate consent of such end user is obtained, in accordance with its own privacy policy and legal obligations. If you are a parent of a student, or are another end user of the Services and you wish to learn more about how your personal information is collected, used or disclosed by the School through use of the Services, please contact your School.

Our collection, use, and sharing of student personal information is governed by our contracts with the School and any applicable laws and regulations including, in the U.S., provisions of the Family Educational Rights and Privacy Act (“FERPA”), the Children’s Online Privacy Protection Act (“COPPA”), and applicable local laws. For users in Canada, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and substantially similar provincial legislation applies, while Schools in Canada are subject to provincial privacy laws. For more information regarding protection of student information, see section titled “PROTECTION OF STUDENT INFORMATION AND COMPLIANCE WITH THE LAWS”.

PERSONAL INFORMATION WE COLLECT FROM SCHOOLS

Personal Information. We collect personal information required to create a user account on our Site and to use the Services, including name, title, employer, and email address, and password. If you are a teacher using the Services through your School, we will collect your name and email address upon registration, as well as any feedback you may leave for specific lessons, or any information you provide through use of our Live Chat feature to access support.  

Financial Information. Depending on the needs of a School customer, we may also collect School financial information for payments to be made to Open Parachute. Payment may be by credit card, debit card, checks, and/or third party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business, including a billing address, telephone number, and other information related to the transaction.

PERSONAL INFORMATION COLLECTED FROM STUDENTS AND PARENTS

Students do not login or register. We collect certain student personal information (student name and responses to questions) via an online survey that teachers or Schools may present to students in Grades 4+ at the end of a lesson. This information is sent to the student’s teacher, and then is immediately de-identified.

Students may also complete an online anonymous Pre-Program or Post Program survey, used to provide aggregated statistical reports to Schools (without any identifiable information).

We collect parent email addresses if a parent chooses to access the “Parent Resources” available through the Services.

INFORMATION COLLECTED AUTOMATICALLY

As is true of most other websites, the Open Parachute Site collects certain information automatically and stores it in log files. The information may include the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our Site, including a history of the pages you view. When you visit our Site, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Site and enhance the level of services and functions provided. Please review our Cookie Policy for more information.

HOW WE USE PERSONAL INFORMATION

In General, How We Use Personal Information. Open Parachute will not use personal information for any purpose other than the purpose for which it was originally obtained without prior consent of the individual. We use your personal information to communicate with you, to provide our Services, and to provide support regarding our Services. We may use personal information to:

• Contact School customers via e-mail, chat, or by telephone regarding an order, account status, inquiries, and information about our Services.
• Resolve service disputes; troubleshoot problems.
• Respond to requests and inquiries about our product and Services.
• Provide system or administrative messages.
  
  

How We Use Student Personal Information. As a data processor, we use student information solely on behalf of and under the instruction of the School, not for our own purposes. For example, we use information collected from a student’s answers to a survey regarding a lesson, as instructed by the School (to provide reports to the School). We use de-identified, aggregate student information for research purposes in accordance with our agreement with the School to operate, maintain, and provide the features and functionality of the Open Parachute Services.

• For more information about how a School collects, uses and discloses student or other personal information through use of the Services, please consult with the School.
• The specific information that we collect from users on behalf of a School may include personal information such as: name, email address, role, and additional records as requested by the School.
• Open Parachute will process student data generated by the results of a survey that is completed by the student and will be transferred to the School. All identifiable student information is either destroyed or aggregated, anonymized or de-identified immediately after such data is sent to the School.
  
  

HOW WE SHARE PERSONAL INFORMATION WITH OTHERS

We do not rent or sell personal information, and we do not share personal information with other people or nonaffiliated companies for their direct marketing purposes. We use third party service providers to perform functions or services on our behalf. When we transfer personal information to a service provider, we require all our service providers to maintain the privacy, confidentiality and security of the personal information and data. We take steps to ensure that these parties take protecting your privacy as seriously as we do. Within Open Parachute, personal information will be accessed only by those who have a need to provide the Open Parachute Services.

Types of Service Providers. We engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services. Also, information may be shared with service providers when the Services are implemented for your School or when software or other changes are required for support and maintenance purposes. We use vendors to help us on our behalf to provide the Open Parachute Services to you.

Law Enforcement and Internal Operations. Personal information may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against Open Parachute or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (iv) to protect the rights, property or safety of Open Parachute, its users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Student Personal Information We Share. We only share student personal information with the School in accordance with our agreement with the School. Student information will be accessed only by those who have a need to know such information and solely for the purpose of providing and improving Services. For example, teachers or School administrators may have access to student personal information.

RIGHTS REGARDING PERSONAL INFORMATION

Right to Access and Correct Your Personal Information. You may access your account at any time to correct, update, or delete inaccuracies relating to your personal information by logging into your account through our Site. You may delete your personal information by deleting your account. If additional assistance is required to change or delete inaccuracies within your personal information or you would like to know what information about you was collected, please contact us at [email protected] or (310) 905-6338. We may charge a minimal fee for providing access to requested information. In order to facilitate a request to correct or update information, we may ask you to provide additional information to confirm your identity. Any such information will only be used for the purpose of confirming your identity and will not be retained by us.

Right to Remove or Withdraw Consent. You may withdraw your consent at any time to the collection, use, disclosure, or transfer of your personal information time by contacting us at [email protected]. If you withdraw your consent (or if you decide not to provide certain personal information), you acknowledge that we may not be able to provide you, or continue to provide you, with certain products, Services, or information that may be of value to you. 

• If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email.
• We may be required by law, to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services.
• We may de-identify and anonymize some data for purposes of retaining it.
  
  

Data Portability. If you would like us to transmit your personal information to another company providing similar services and we are required to so by law, we will work with them to do so upon written request and verification with both the requestor and the company receiving the personal information.

Communication. We will provide you reasonable mechanisms to exercise your choice regarding receipt of information from Open Parachute. When you receive an email from us, you may opt-out from receiving future emails from Open Parachute by clicking on the unsubscribe link contained in the e-mail, by writing to us at the address provided in the email, by contacting us at [email protected] or by telephone at (310) 905-6338. If you are a Canadian resident, we will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by clicking the unsubscribe button on an email or following the direction provided in a text message.

DATA STORAGE AND RETENTION

Personal information is stored by Open Parachute on its servers, and on the servers of the cloud-based database management services Open Parachute engages, located in the United States, Australia, and Canada. Personal information will generally be stored on a server in the same country as the relevant School. Except as otherwise stated herein, we will retain and use personal information for as long as an account is active, as needed to provide the Services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact Open Parachute’s data protection officer at [email protected].

SECURITY

The security of your personal information is important to us. To help protect your privacy and personal information, we maintain physical, technical and administrative safeguards. We take reasonable and appropriate measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data.

Data used by the platform is encrypted both in transfer and at rest. All connections will be performed strictly under HTTPS protocol on all channels (transport layer security). Leverage encryption protocols will be based on the international standard of TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256.

Vulnerability/breach monitoring is performed on two levels: 

1. AWS-based standard monitoring of all code and runtime configurations – this is part of the infrastructure package we leverage with AWS
2. Our own code scanning exercises which require all code to comply with the latest global security standards.
   
   

CHILDREN UNDER THE AGE OF 13

Open Parachute does not permit children under the age of 13 to create an account and does not knowingly collect personally identifying information from children under the age of 13 without the consent and at the direction of the School or a parent. Please contact us at [email protected] if you believe we have inadvertently collected information from a child under 13 without parental consent so that we may delete the information as soon as possible. Please see our Privacy Policy for Children Under the Age of 13 to learn more about how Open Parachute collects, uses and shares information associated with a child’s profiles.

That said, your School gives us consent and authorization (via a contract between us and the School) to collect information from children or students under the age of 13. Each School is required to ensure that it has obtained requisite consent from all students and parents for use of the Services.

Please refer to the section titled “PROTECTION OF STUDENT INFORMATION AND COMPLIANCE WITH LAWS” to learn more about how we protect student data, including students who may be under the age of 13, when the Service is used by a School.

PROTECTION OF STUDENT INFORMATION AND COMPLIANCE WITH LAWS

Collection, use, and disclosure of student data is governed by this Privacy Policy, our Terms of Service or any other agreement with the School, by the provisions of the Family Educational Rights and Privacy Act (“FERPA”), the Children’s Online Privacy Protection Act (“COPPA”) and other applicable laws that may relate to the collection and use of personal information of students, including PIPEDA and substantially similar provincial data protection laws (“Canadian Privacy Laws”).

If you have any questions about this Privacy Policy, please contact us at [email protected]. If you have any questions about reviewing, modifying, or deleting the personal information of a student, please contact your School directly.

• Open Parachute does not collect, maintain, use or share student data beyond the scope and the purposes described herein this Privacy Policy without prior written consent from the School or parent.
• We do not use or disclose student information for targeted advertising purposes.
• Open Parachute does not build a personal profile of any student.
• We will not knowingly retain student information beyond the time period required to support the School’s purpose.
• We will never sell student data unless the sale is part of a corporate transaction, such as a merger, acquisition, bankruptcy, or other sale of assets, in which case we will use our best efforts to ensure the successor entity honors the privacy commitments made in this policy and/or we will notify the School of such a sale and provide the School an opportunity to opt-out by terminating its account before the data transfer occurs, and for complying with Canadian Privacy Laws.
• We will not make any material changes to our Privacy Policy or Terms of Service that relate to the collection or use of student data without first giving notice to the School and providing a choice before the student data is used in a materially different manner than was disclosed when the information was collected.
  
  

The Family Educational Rights and Privacy Act (“FERPA”). This Privacy Policy and our Service are designed to meet our responsibilities to protect personal information from the students’ educational records under FERPA. We agree to work with each School to jointly ensure compliance with the FERPA regulations.

The Children’s Online Privacy Protection Act (“COPPA”). This Privacy Policy and our Services are also designed to comply with COPPA. We do not knowingly collect personal information from a child under 13 unless and until a School has authorized us to collect such information through the provision of the Service on the School’s behalf. When a School uses our Service in the classroom or in an educational context, we rely on the School to provide appropriate consent and authorization for a student under 13 to use the Service and for Open Parachute to collect personal information from such student, as permitted by COPPA. Upon request, we will provide the School an opportunity to verify, review and delete any student personal information retained by us. If you are a parent and you have questions about your child’s use of our Service and any information collected, you should discuss your questions with your child’s School.

Students Online Personal Information Protection Act (“SOPIPA”). This Privacy Policy and our Service are designed to comply with SOPIPA. We do not use student data for targeted advertising purposes. We do not use collected information to amass a profile of a K-12 student except in furtherance of K-12 school purposes. We never sell student data unless the sale is part of a corporate transaction, such as a merger, acquisition, bankruptcy, or other sale of assets, in which case we make efforts to ensure the successor entity honors the privacy commitments made in this policy and/or we will notify you of such a sale and provide you an opportunity to opt-out by deleting your account before the data transfer occurs. We will not sell students’ personal information to third parties other than in the context of a business transaction.

LINKS TO OTHER WEBSITES

This Site may contain links to websites of other organizations. Unless otherwise specified, linkage to these other websites does not imply any relationship, sponsorship, or affiliation between Open Parachute and these linked websites, nor does it imply any adoption or approval of the content of such websites. Open Parachute does not have control over the policies or practices of these websites and is not responsible for their privacy practices or their content. We encourage you to review the privacy policies of any such other websites to understand their information practices.

INTERNATIONAL TRANSFER

If you provide personal information to us directly, we may transmit your data, including all your personal information, to the United States, in order to fulfill our contractual obligations to you. We will provide an individual opt-out choice, or opt-in for sensitive data before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

YOUR CALIFORNIA PRIVACY RIGHTS

Your California privacy rights under the California Consumer Privacy Act (“CCPA”). If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. However, we do not disclose your personal information for marketing purposes. To make such a request, please send an email to [email protected] or call us at (310) 905-6338.

Notice for Nevada Residents. To exercise your individual rights under the Nevada Privacy Law (NRS Ch. 603A, Sec. 2(2)), please contact us at [email protected]. Please include “Nevada Rights Request” in the subject line. However, we do not sell personal information.

CHANGES AND UPDATES TO THE PRIVACY POLICY

As our company changes from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy, for any reason, without notice to you, other than the posting of the amended Privacy Policy. We may send you an email reminder of our notices and material changes, but you should check our Site frequently to see the current Privacy Policy is in effect and any changes that may have been made to it.

QUESTIONS, CONCERNS, OR COMPLAINTS

Open Parachute commits to resolve complaints about your privacy and our collection or use of your personal information.

Please contact about any inquiries or complaints by email at [email protected] or by mail at: 

Open Parachute, Ltd.

Attn: Data Privacy Officer

453 S Spring Street, Ste 400-1401, Los Angeles, CA 90013 United States

Cookie Policy

Last Updated: 26 May 2023

This Cookie Policy explains how Open Parachute, Ltd. (“Open Parachute” or “we”) use cookies and similar technologies to recognize you when you visit our website at learn.openparachuteschools.com (“Site”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. For more information about your personal information, please see our Privacy Policy.

WHAT IS A COOKIE?

A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Site.

Cookies may be set by us or third-parties that perform services on our behalf. Cookies enable features or functionality in connection with our Site, for example, advertising, interactive content, and analytics. Cookies created by certain third-parties can recognize your device when you visit our Site and also when you visit certain other websites.

We may use other technologies similar to cookies like web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphic files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

WHY DO WE USE COOKIES?

We Use Cookies for Several Reasons. Some are required for technical reasons in order for our Site to operate. Others provide a better experience on our Site by remembering some of your activities on the Site (including through our plug-ins, widgets, and embedded content). Other cookies enable more relevant advertising and better analytics.

Essential Cookies. Some cookies are required to enable you to navigate throughout our Site. For example, to identify you as being logged into the Site or to make sure you connect to the right service on our Site when we make any changes to the way our Site works.

Cookies for Features and Services. Some cookies provide a better experience on our Site. 

Cookies for Analytics and Personalization. Some cookies collect information about how you use the Site to help us improve how our Site is being used, and to help us understand what may interest you and personalize your experience accordingly. These cookies, for example:

• Generate statistics on how the Site is used, including to measure any errors that occur or to obtain data on the number of users of the Site that have viewed a product
• Test different designs for the Site
• Help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded
• Collect or transmit information about you, such as your browser type and search preferences, and your use of the Site or third-party sites that incorporate part of the Site
  
  

Third-Party Cookies. We work with analytics service providers, that may have access to your device information which is anonymous data. In other words, third parties do not collect information such as your name, contact details or other personal information. 

We do not target students regarding advertising or marketing.

HOW CAN I CONTROL COOKIES?

Our Site does not support Do Not Track settings (“DNT”) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your Site visits collected across Sites when you have not interacted with that service on a page. For more information about how to control cookies, please see “More About Cookies”.

CHANGES AND UPDATES TO THE COOKIE POLICY

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

QUESTIONS

Please contact about any inquiries or complaints by email at [email protected] or by mail at: 

Open Parachute, Ltd.
Attn: Data Privacy Officer
453 S Spring Street, Ste 400-1401
Los Angeles, CA 90013 United States

MORE INFORMATION ABOUT ANALYTICS

Our Site uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies text files that are stored on your device and make it possible to analyze how you utilize the site. The information generated by the cookie (including the IP address) is transferred and stored on a Google server located in the United States.

Google uses the information on our behalf to evaluate how the Site is used, create reports about the activities on the Site for the site operators, and to perform additional services regarding Site and internet utilization.

Further you can prevent the collection and processing of cookies created data relating to your utilization of the Site (including your IP) via Google by downloading and installing the browser-plugin available under the following link https://tools.google.com/dlpage/gaoptout?hl=en.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the device, which prevents the future collection of your data when visiting this Site: For more information on Google Analytics and Google’s privacy practices, please review their privacy policy at https://www.google.com/policies/privacy/

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

MORE INFORMATION ABOUT COOKIES

You can learn more about cookies at www.allaboutcookies.org, Network Advertising Initiative at www.networkadvertising.org, and YourAdChoices at http://optout.aboutads.info/?c=2&lang=EN.